Your privacy matters to us. This Privacy Policy explains how 36jll collects, uses, stores, and protects your personal information when you use our platform.
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
Six core commitments 36jll makes to every Filipino player
All data transmitted between your device and the 36jll platform is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is secured at every step of your 36jll experience.
36jll does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the 36jll platform and services.
36jll collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. We do not collect data beyond what is required for our legitimate operational and regulatory purposes.
You have the right to access the personal data 36jll holds about you and to request corrections where that data is inaccurate or incomplete. Submit a request to our support team at any time.
Subject to our legal and regulatory retention obligations, you may request the deletion of your personal data from 36jll's systems. We will process erasure requests promptly and confirm completion in writing.
You can opt out of 36jll marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out will not affect your ability to use the platform.
36jll Casino ("36jll," "we," "us," "our") is committed to protecting the privacy and personal data of all users of the 36jll platform ("Platform"). This Privacy Policy describes how 36jll collects, uses, discloses, stores, and protects personal information provided by or collected from players and visitors ("you," "your") in connection with your use of the 36jll website and associated services.
This Privacy Policy applies to all personal data processed by 36jll in connection with the operation of the Platform, including data collected during account registration, deposits and withdrawals, gameplay, customer support interactions, and marketing communications.
By using the 36jll Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, please discontinue use of the Platform immediately.
This Privacy Policy should be read alongside the 36jll Terms & Conditions, which govern your overall use of the Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
When you register an account, make transactions, or contact 36jll support, you provide us with personal data including:
When you access the 36jll Platform, we automatically collect certain technical and usage data, including:
36jll may receive personal data about you from third-party sources, including payment processors (for transaction verification), identity verification service providers (for KYC compliance), fraud prevention agencies, and analytics providers. All third-party data sharing is conducted in accordance with applicable data protection laws.
36jll uses your personal data for the following purposes:
36jll processes your personal data on the following legal bases:
36jll does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients in the circumstances described:
36jll engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, analytics platforms, and customer support tools. These providers are contractually bound to process your data only on 36jll's instructions and in accordance with applicable data protection standards.
Certain game providers whose titles are available on the 36jll Platform may receive limited technical data (such as player session identifiers) necessary to deliver their games. Game providers do not receive your full personal profile.
36jll may disclose your personal data to regulatory bodies, law enforcement agencies, courts, or other competent authorities where required by applicable law, court order, or regulatory direction. 36jll will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of 36jll's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
Reminder: 36jll will never share your personal data with third parties for their own direct marketing purposes without your explicit prior consent.
Cookies are small text files placed on your device when you visit the 36jll Platform. They allow the Platform to recognise your device, remember your preferences, and collect usage data to improve your experience. 36jll also uses similar technologies such as web beacons, pixel tags, and local storage objects.
You can manage your cookie preferences through the cookie settings panel available on the 36jll Platform. You may also configure your browser to block or delete cookies; however, disabling strictly necessary cookies may impair your ability to use certain features of the Platform, including logging in to your 36jll account.
36jll retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, 36jll will securely delete or anonymise your personal data in accordance with its data disposal procedures.
Note: Where 36jll is required by law to retain data beyond the periods stated above, the statutory retention period will take precedence.
36jll implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While 36jll takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 36jll will notify you and the relevant regulatory authorities in accordance with applicable legal requirements.
You are responsible for maintaining the security of your own 36jll account credentials. Please use a strong, unique password for your 36jll account and do not share your login details with anyone.
As a 36jll player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 36jll Data Protection team using the contact details in Section 14.
You have the right to request a copy of the personal data 36jll holds about you, along with information about how it is being used. 36jll will respond to access requests within thirty (30) days of receipt.
If any personal data 36jll holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly through your 36jll account settings.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to 36jll's legal and regulatory retention obligations.
You have the right to request that 36jll restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though 36jll may be entitled to continue processing where it can demonstrate compelling legitimate grounds.
Where processing is based on your consent, you may withdraw that consent at any time by updating your preferences in your account settings or contacting 36jll support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
The 36jll Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. 36jll does not knowingly collect personal data from individuals under the age of 21.
If 36jll becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 36jll Platform, please contact our support team immediately.
Age Verification: 36jll employs age verification procedures during registration and may request additional proof of age at any time. Providing false information about your age is a serious breach of the 36jll Terms & Conditions.
36jll primarily processes and stores personal data within the Philippines. In certain circumstances, your personal data may be transferred to, and processed in, countries outside the Philippines — for example, where 36jll uses cloud infrastructure or service providers located in other jurisdictions.
Where personal data is transferred internationally, 36jll ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine data protection law. These safeguards may include contractual clauses, data processing agreements, and adequacy assessments of the recipient jurisdiction's data protection framework.
The 36jll Platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the 36jll Platform and does not govern the privacy practices of any third-party websites. 36jll is not responsible for the content, privacy policies, or data practices of any third-party sites. We encourage you to review the privacy policy of any third-party site you visit.
36jll reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, 36jll will notify you by posting a prominent notice on the Platform and, where appropriate, by sending a notification to your registered email address.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of the 36jll Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, please discontinue use of the Platform and contact us to close your account.
Tip: We recommend reviewing this Privacy Policy periodically to stay informed about how 36jll protects your personal data. You can always find the latest version on this page.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 36jll handles your personal data, please contact our Data Protection team using the details below:
Our support team includes Filipino-speaking agents available around the clock to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines. For concerns related to your rights under Philippine data protection law, you may also contact the National Privacy Commission (NPC) of the Philippines.
For general platform questions, please also refer to our FAQ page or review our Terms & Conditions.
Now that you know how 36jll protects your privacy, join thousands of Filipino players enjoying slots, live casino, sports betting, sabong, and bingo on a platform you can trust.
Must be 21 years or older. Please gamble responsibly. 36jll is for entertainment purposes only.